Troubleshooting

If location is not working properly in the Jack & Mani web app, check that you have not denied location by mistake, and if not, here are the solutions to follow depending on your device.

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On Android

1. Check the location permission

   • Open your phone's Settings.
   • Go to Apps then Browser (Chrome, Firefox, etc.).
   • Check that the location permission is enabled.
   • Allow access to your location while using the app.

2. Turn on the phone's location

   • In the Android settings, make sure global location is enabled.
   • Check that the location mode is set to High accuracy.

3. Refresh the page

   • Refresh the page or restart the browser.
   • In most cases, your location is detected after a simple reload.

4. Avoid battery saver mode

   • Battery saver mode can disable or limit GPS.
   • Turn it off temporarily if necessary.

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On iPhone (iOS)

1. Allow location for the browser

   • Open Settings then Privacy & Security then Location Services.
   • Select your browser (Safari, Chrome, etc.).
   • Choose While Using the App.

2. Check the permission on the site

   • In Safari, tap the address bar.
   • Check that location is allowed for the Jack & Mani site.

3. Refresh or restart the browser

   • Reload the page or close and reopen the browser.
   • On iOS, this is often enough to reactivate location.

4. Apps added to the home screen

   • If you use Jack & Mani from the icon added to your home screen (PWA), check that Safari is allowed to use location, then fully restart the app.

If you cannot hear the game's sound, a few simple checks are usually enough to restore it.

1. Check the volume and silent mode

   • Turn up your phone's volume and check that it is not on silent mode.
   • On iPhone, remember to turn off the small side Ring/Silent switch.

2. Interact with the game for the first time

   • For technical reasons, browsers only allow sound after a first action on your part.
   • Tap the screen or start a conversation, then the sound should unlock.

3. Use a recommended browser

   • For the best compatibility with all features, Google Chrome is recommended on Android and Safari on iPhone.
   • Browsers built into other apps (Facebook, Instagram, Messenger, etc.) can limit sound. Open the game in a regular browser instead.

4. Refresh the page

   • If the sound stays muted, refresh the page or restart the browser.
   • In most cases, the sound comes back after a simple reload.

If you cannot create an account, the most common cause is related to the browser used.

1. In-app browser

   • When the game is opened from an in-app browser (for example from Facebook, Instagram, Messenger, or another app), some features may be limited.
   • These in-app browsers sometimes block:
     • authentication,
     • sign-in windows,
     • or the redirects needed to create an account.

2. Recommended solution

   • Open Jack & Mani directly in a regular browser:
     • Google Chrome (recommended),
     • Safari on iPhone,
     • or another standard browser.
   • Then start creating your account again from this browser.

In most cases, this resolves the problem right away.