Here you will find all the answers to the most frequently asked questions about Jack & Mani. Whether you are wondering how to progress in an investigation, fix a bug, manage your account, or simply understand how the game works, this FAQ is here to help. Browse the categories below to quickly find the information you are looking for.
Everything you need to know about the game mechanics, interactions with characters, and how investigations unfold.
Everything you need to know about location-based games: how they work, where to play, and how to prepare your outing.
Install the game on your phone, compatible browsers, internet connection, and available languages.
Resources and tips for using Jack & Mani in an educational or school context.
Manage your profile, update your information, or track your progress.
Questions about purchases, subscriptions, payment methods, and billing.
Solutions to common problems: bugs, slowdowns, freezes, or technical errors.
Your data is safe: privacy, moderation, and respect for users.
Outdoor investigations in your city
Turn your city into an investigation ground: follow the clues from street to street.
Play outdoors