Help center
Here you will find all the answers to the most frequently asked questions about Jack & Mani. Whether you are wondering how to progress in an investigation, fix a bug, manage your account, or simply understand how the game works, this FAQ is here to help. Browse the categories below to quickly find the information you are looking for.
How the game works
Everything you need to know about the game mechanics, interactions with characters, and how investigations unfold.
Outdoor games
Everything you need to know about location-based games: how they work, where to play, and how to prepare your outing.
Installation and devices
Install the game on your phone, compatible browsers, internet connection, and available languages.
Use in an educational setting
Resources and tips for using Jack & Mani in an educational or school context.
Account and profile
Manage your profile, update your information, or track your progress.
Payment and subscription
Questions about purchases, subscriptions, payment methods, and billing.
Troubleshooting
Solutions to common problems: bugs, slowdowns, freezes, or technical errors.
Trust and safety
Your data is safe: privacy, moderation, and respect for users.
Outdoor investigations in your city
Turn your city into an investigation ground: follow the clues from street to street.
Play outdoors