Help center
Every answer about Jack & Mani: how the game works, outdoor investigations, group play, account, payment and troubleshooting.
How the game works
Everything you need to know about the game mechanics, interactions with characters, and how investigations unfold.
Outdoor games
Everything you need to know about location-based games: how they work, where to play, and how to prepare your outing.
Playing together
Everything you need to know about group games out in the field: creating or joining a game, getting ready, playing and following the leaderboard.
Installation and devices
Install the game on your phone, compatible browsers, internet connection, and available languages.
Teachers
Teacher plan: pricing and trial, class sessions, what your students practise, data and invoicing.
Account and profile
Manage your profile, update your information, or track your progress.
Payment
Questions about purchases, payment methods, and billing.
Troubleshooting
Solutions to common problems: bugs, slowdowns, freezes, or technical errors.
Trust and safety
Your data is safe: privacy, moderation, and respect for users.
Outdoor investigations in your city
Turn your city into an investigation ground: follow the clues from street to street.
Play outdoors