Payment

Jack & Mani is a freemium game: you start playing for free, then unlock the rest as you wish. Prices are shown in euros and may vary slightly depending on your country and currency.

1. Indoor investigations (interrogations in the chat)

   • The first 3 investigations are free.
   • After that, each investigation costs €1.99 individually.
   • The indoor season pack unlocks the whole season for €14.99.

2. Outdoor investigations (geolocated games)

   • Thanks to a launch offer, the first investigation is free (solo).
   • After that, each investigation costs €7.99 individually.
   • The outdoor season pack unlocks the whole season for €29.99.

You choose the option that suits you right when you unlock an investigation. The exact amount is always shown before any payment.

Jack & Mani works on a freemium model: you can start playing without paying.

1. What is free

   • 3 indoor investigations (interrogation format, in the chat) are free.
   • 1 outdoor investigation (geolocated format) is free in solo, as part of a launch offer.
   • Enough to discover both ways to play before you decide.

2. What is paid

   • The following investigations are paid.
   • You can unlock them individually (€1.99 indoor, €7.99 outdoor) or with a season pack (€14.99 indoor, €29.99 outdoor). See "How much does the game cost?" for the details.

3. Playing without an account

   • The free indoor investigations can be played without signing up.
   • The outdoor investigation requires a (free) account to track your progress in the field.

Two options give access to the paid content, depending on how you like to play.

1. Individually

   • You unlock a single investigation, with no commitment.
   • Count on €1.99 for an indoor investigation and €7.99 for an outdoor one.
   • Ideal to try the experience or play occasionally.

2. Season pack

   • You unlock a whole season at once, at a better price.
   • The packs are separate: €14.99 for the indoor season, €29.99 for the outdoor season.
   • Perfect for fans of the game.

You choose the option that suits you right when you unlock an investigation.

No. The indoor and outdoor content is unlocked separately.

1. One-at-a-time purchases

   • An indoor purchase unlocks only the indoor investigation concerned (€1.99).
   • An outdoor purchase unlocks only the outdoor investigation concerned (€7.99).

2. Season packs

   • The indoor season pack (€14.99) covers the indoor investigations.
   • The outdoor season pack (€29.99) covers the outdoor investigations.

When you unlock an investigation, the offer shown always matches the mode (indoor or outdoor) of the investigation concerned.

The security of your payments is an absolute priority.

1. A trusted provider

   • All payments are handled by Stripe, an external payment service provider known for its reliability.
   • Stripe is used by many world-renowned websites and companies such as Google, Amazon, or OpenAI.

2. No bank details stored

   • Your card details are never stored on our servers.
   • They are processed directly by Stripe, in compliance with the strictest security standards.

3. Highly secure transactions

   • Payments take place in highly secure environments.
   • Stripe uses advanced encryption technologies to guarantee the confidentiality and integrity of every transaction.

You can make your payments with complete confidence and focus fully on your investigations in Jack & Mani.

The purchases made in Jack & Mani give access to digital content and features that can be used immediately.

In accordance with the applicable regulations, no refund is issued once the purchase has been activated.

In the event of a proven technical problem preventing use of the service, you can contact us so that we can look into the situation.

To let you pay simply and securely, Jack & Mani offers many payment methods, suited to most countries and payment habits.

1. Bank cards

   • Most cards are accepted, in particular:
     • Bancontact
     • Visa
     • Mastercard
   • Card payment is fast, secure, and widely used.

2. Quick payments

   • For even more simplicity, the following options are available:
     • Google Pay
     • Apple Pay
     • Link (a quick payment solution offered by Stripe)

3. Local payment methods

   • Depending on your country, you can also use:
     • iDEAL (Netherlands),
     • BLIK (Poland),
     • EPS (Austria),
     • Klarna (deferred or split payment, where available)

4. Safety first

   • All payments are processed via Stripe, a well-known payment provider.
   • Your bank details are never stored on our servers.
   • Every transaction takes place in a highly secure environment.

The payment methods offered may vary slightly depending on your country and your device. This way you can choose the method that suits you best to fully enjoy the game.

All payments are handled securely by Stripe.

1. Immediate payment

   • You are charged immediately after the payment is confirmed.
   • Access to the content purchased is granted without delay.

2. Tracking via Stripe

   • Your payment history is available through your Stripe area, accessible from your profile.

No nasty surprises: the billing rules are clear and transparent.

The invoices for your purchases are easily accessible from your profile.

1. Find your purchases

   • From your profile, click "My purchases".
   • There you will find the list of all your purchases.

2. Download an invoice

   • For each purchase, you can view the invoice or download it in PDF format.